Processing your order

Ensuring your order is processed efficiently

Your Quotation

Send us your plans, glazing schedule of your project or some approximate dimensions and we will provide you with a free, no obligation quotation. You are welcome to arrange an appointment to come and meet with one of our experienced technical sales team to view the products and discuss all of the options for your project at our beautiful riverside showroom in Hampton.


We are proud to operate a policy of ‘no hidden extras’ so your quotation will ordinarily include for; a full site survey and technical drawing package, supply and delivery to site and installation to a prepared aperture by our fully qualified installation team. All products are offered with the appropriate sill detail and regulation Low-E toughened or laminated glass. We offer a range of standard frame finishes alongside a bespoke service of full RAL colour and anodized finishes. Glass options include in-glazed Venetian blinds with manual pull cord or motorised solar-control operation. Your dedicated sales advisor will be happy to provide prices and answer any questions you may have on these alternative specifications.


To ensure the price we give you is as accurate as possible, we prefer to have all probable project specification details worked into your quotation prior to order, this also helps us expedite service. Due to the technical nature of our products we do recommend that Urban & Grey carry out the installation works. We are also a member of FENSA and can provide a full replacement service under FENSA Self-certification Regulations.
It is our company policy to provide all clients with an Insurance Backed Guarantee through HomePro Insurance, with whom we are a registered and approved member, protecting both your deposit and your warranty.

Placing Your Order

If you wish to place an order with Urban & Grey, simply sign and return the ‘Acceptance of Quotation’ form attached to your final quotation, either by email or post. We will then issue a proforma for the deposit required and upon receipt of payment, your project will go ‘live’.

Your Project

Once your project goes ‘live’ the process begins of arranging site survey, issue of technical drawings and specification for approval and referral for manufacture. The bespoke product and specification of each project will need to be taken into consideration with regards to the lead time.


Our full service includes a site survey, technical drawings and installation – inception to completion.

Get a Free Estimation

Call 020 8979 6367 for free and expert advice. We design and install stunning aluminium windows and superior quality bifold doors, bespoke to your requirements. Our portfolio also includes French doors, roof sky lanterns, orangeries and double glazed conservatories.