Processing your order

Ensuring your order is processed efficiently

Your Quotation

Just send us the plans or glazing schedule of your project or some approximate dimensions and we will provide you with a free no obligation quotation.

Arrange an appointment to come and meet with one of our experienced technical sales team to view the products and discuss all the options for your project. We have a showroom in Hampton.

We are proud to operate a policy of ‘no hidden extras’ so your quotation will ordinarily include for; supply and delivery, technical drawings, appropriate sills and regulation Low-E toughened or laminated glass.

It is our company policy to provide all clients with insurance backed guarantee, through Home Pro Insurance, whom we are a registered and approved as a member, this will automatically be taken out at contract stage.

We offer a range of finishes, glass and blinds and your dedicated sales advisor will be happy to provide prices and answer any questions you may have on these alternative specifications.

To ensure the price we give you is as accurate as possible we prefer to have all probable project specification details worked into your quotation prior to order, this also helps us expedite service.

Our quotations separate out product and installation price to give a clear breakdown of cost, due to the technical nature of our products we do however, recommend that an Urban & Grey technician carries out the works.

Placing Your Order

If you wish to place an order, simply sign and return the ‘acceptance of quotation’ form attached to your final quotation. Once we receive this and your initial deposit your project goes ‘live’.

Your Project

Once your project goes ‘live’ the process begins. Each projects differing specification need to be taken into account in regard to lead time.

The full service includes a site survey, technical drawings and installation on doors and windows = 8 – 10 weeks. for roof glazing & curtain walling will increase lead times due to secondary engineering drawings = 10- 12 weeks